Excelsior House Hotel

Policies & Information

The following information is helpful in planning your trip to the Excelsior House Hotel.  Most importantly, we hope your stay at the inn will be a fabulous experience.

Hotel Policies effective Jan. 1, 2017:

Reservation policy:

   Reservation will be held by a credit card deposit in the amount of one night’s stay plus 13% hotel/motel occupancy tax. Balance, if any, is due upon check-in.

   Rates are for double occupancy.  Extra person: $25 per night.

Check-in time is from 3PM – 8PM. Please notify the hotel if you will need to check in after 8pm. Check-out time is 11 AM. 

  • Children must be accompanied by a parent or guardian at all times.

  • Safety – There is no elevator in the hotel, and the hotel is not suitable or safe for some guests who choose 2nd-floor rooms.

    Smoking is not permitted in the hotel. Candles are also prohibited.  Pets are not permitted in the hotel. Violators of these policies will be charged $500 fees.

    Property Damage – Guests are responsible for damage to hotel property and their credit cards will be charged accordingly.

  • We reserve the right to evict/remove any person or persons who create an unpleasant situation or become a nuisance.

   CANCELLATION POLICIES: 

  • Cancellation Policy for special events: At least thirty (30) days notice is required to receive a refund of a deposit for special event bookings, minus a $50 cancellation fee. If the hotel is not notified of the cancellation at least 30 days prior to the special event or group booking, the deposit is non-refundable. Special Events and holidays include : Mardi Gras, Pilgrimage, October Burn Benefit, Candlelight Weekends, Girlfriend Weekend.
  • Cancellation Policy for regular bookings:  For regular bookings, at least seven days notice of cancellation is required to receive a refund of the deposit, minus a $50 cancellation fee. If at least 7 days cancellation notice is not provided, the deposit is non-refundable. 
  • No Show: The entire balance will be charged to the card on file..
  • Facilities rental for special events such as theatrical productions and weddings are charged one-half the facility fee before reservation can be booked.  If food service is to be provided by the hotel, that charge will also incur a one-half fee deposit to place the order. Balance is due day of event